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Online Shop

shop@michellefantaci.com

Wholesale

MUSE Showroom
601 Hudson Street, NYC 10014
1-866-301-MUSE
info@museshowroom.com

Press

nicholas.vitrano@museshowroom.com

General Inquires & Custom Designs

hello@michellefantaci.com


Store Policies

Orders

 When you place your order, you will receive an order confirmation.  We will follow up with an email confirming your shipping time frame.  If you need to cancel an order you must email us within 24 hours of order confirmation.  Many pieces are made to order and once production begins they cannot be cancelled.

Payment

We accept all major credit cards through our secure gateway.

Delivery

For all In Stock items, please allow 3-5  business days for your item to ship. For all Made to Order items, please allow 3-4 weeks from time of order to ship. Every effort is made to meet our client’s delivery needs and we will let you know if it is possible to have an item sooner.  

Please note, all deliveries are signature required. 

Sales Tax

A state sales tax of 8.875% will be applied to jewelry delivered within New York State.

Shipping

We accept online orders to shipping addresses within the United States. Your jewelry will be delivered insured and you have the option of Free UPS Ground or Second Day Air for a $50 flat rate. We will promptly notify you with a tracking number when your order ships.

Returns

We accept returns of unworn items within 7 days. All returns require a return authorization.  Please email us at shop@michellefantaci.com for a return authorization. The client is responsible for all return shipping costs.  We require you insure the shipment for the value of the item.  We will confirm once the return shipment is received and processed. 

Repairs

Each piece in our collection is made with care and as with all fine jewelry, delicate in nature.  Please use the appropriate care when wearing and enjoying our pieces.  While we are confident you will be satisfied with your purchase, if an item is received defective or damaged, please return the item within the 7 day return window and we will make the necessary repairs in a timely fashion.

Customer Service

Please contact us with questions or for assistance shop@michellefantaci.com.

Gift Wrap

Your order ships with a gift box  and a custom jewelry pouch.

Privacy and Security

We respect your privacy. The information you share with us during checkout will not be shared with other parties. If your billing and shipping addresses differ, we may contact your billing phone number to confirm your order for your protection. We do not store credit card numbers and all transactions are performed on a secure server.